Refund policy
Website service
You may request a refund of your initial payment within 14 days after that payment if your website has not been published. We may deduct only an actual domain registration cost that was disclosed to you and approved by you before the domain was purchased. Contact support@carrierfront.com or use your account support area. We review billing errors, setup delays and other service problems individually. This policy does not limit rights that applicable law gives you.
Read your service agreement for the full terms.
Creative services
Request a full refund within 14 days of payment and before final artwork approval. Approval of a mascot concept is not final approval. If CarrierFront cannot complete the selected work, undelivered work is refunded. Refund amounts reflect the price actually paid for each service, including any accepted discount.
Errors against the accepted brief are corrected without using an included revision round or charging an additional-round fee. After final approval, other reported issues receive individual review and our errors receive free correction. A new direction or extra work requires a separate accepted quote. We do not charge automatically for revisions, retries or replacement packages. This policy does not limit rights provided by applicable law.
Contact support@carrierfront.com with your order reference. Do not send passwords or card details in support messages.